Frequently Asked Question

How do I improve my meeting quality in Zoom?
Last Updated 4 months ago

Use the best Internet connection you can.

In general:

  • Wired connections are better than wireless (WiFi or cellular) connections.
  • WiFi connections are better than cellular (3G/4G/LTE) connections.

Plan ahead for Zoom meetings, and as often as possible, join Zoom meetings from a location where you can use a fast, reliable, wired Internet connection.

Mute your microphone when you're not speaking.

When your microphone is on, Zoom will devote part of your Internet connection to an audio stream for you, even if you are not speaking. Mute your microphone when you do not need it, and you will allow Zoom use your Internet connection more effectively.

Stop your webcam video when you don't need it.

If your instructor or moderator is okay with you doing so, start your video only when you need to show yourself on webcam, and stop your video when it isn't needed.

Disable HD webcam video.

Sending high definition (HD) webcam video requires more bandwidth than sending non-HD. Disabling HD video will free up more of your Internet connection for other parts of your Zoom meeting.

Close other, unneeded applications on your computer.

Zoom meetings can demand significant memory and processing power from your computer. Closing other applications, ones you do not need during the session, will help Zoom run better.

Avoid other activities that will steal bandwidth.

Don't start other bandwidth-intensive activities just before, or during, a Zoom meeting. On your Zoom device—and as much as possible, on other computers and devices that share your Internet connection—avoid:

  • large downloads
  • large uploads
  • streaming video (e.g. Netflix, Hulu, YouTube)
  • cloud backups (e.g. Carbonite, CrashPlan)
  • cloud file synchronizations (e.g. OneDrive, Dropbox)
  • other high-bandwidth activities

Communicate with the instructor or moderator of your Zoom meeting.

If the best Internet connection you have for Zoom is a slow one, such as a weak cellular data connection, let the person or people running your session know ahead of time.

On video-call apps
like Meet & Zoom we recommend the following

  • Livestream instead of joining live to improve device performance
  • To keep things interactive, you can use Slides Q&A for engagement while livestreaming. Or, pre-record a lesson and then send it out afterwards (Meet) (Zoom)
  • Virtual backgrounds are fun, but they consume significant CPU. Turning off virtual backgrounds will help improve video performance, especially in larger meetings (Meet) (Zoom)
  • If device performance is still not acceptable, consider askings users to turn their camera off temporarily (Meet) (Zoom)
  • If needed, you can also ask Admins to restrict virtual backgrounds (Meet) (Zoom)

On your Chromebook

  • Update to the latest version of Chrome OS
  • Go to chrome://version and check the device listed as part of the “Firmware Version”
  • Reduce the number of open tabs and apps (especially videos/games) to avoid spreading your CPU usage. You should see incremental improvement as you close additional tabs.
  • Toggle off Chrome Extensions, especially those that interact with Google Meet
  • Internet/Connectivity & Bandwidth:
  • Your home internet might not be as reliable as you think. Cable internet can get slowed down by other users (entertainment streaming, etc.).
  • Run a speed test to make sure your internet is stable. Make sure you have at least 3.2 Mbps uplink and downlink
  • Limit Meet bandwidth usage for users in a specific organizational unit by setting the default video quality in Google Admin console.

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